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Thursday, February 02, 2006

Product Update

Good evening all!
I have some lousy news. The Whipped Shea Body Cream arrived and it was not the same as the one I usually sell. I am not sure what happened but it smelled very strongly of cocoa butter. It should have been made with deodorized cocoa butter. It was also very waxy. It had so much drag on the skin it was pathetic. I noticed all this as I was making up jars for all the new orders this afternoon. The former cream was rich, thick and had lots of glide. This new cream was nothing like this. I cannot sell this cream to customers. It is awful. I called the company and they gave me a song and dance about how it was the same cream. It is not even the same color. Back it goes to the company and I have to order a replacement.

What to do now with all those customers who ordered the cream? I guess I will leave it up to you. I can refund those who do not want to wait or I can replace it with the Goats Milk lotion and refund the difference. It will be at least another week until the new shipment arrives. I am sorry about this but I can't in good conscience sell an inferior product. Please let me know what you decide at thebodydessertshop@cox.net. I will also send a brief newsletter out explaining what has happened also. Again, I apologize but I know we can resolve this. Thanks for your patience.

Until next time :o)

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